Frequently Asked Questions and Logging In Problems

We hope that you are enjoying all the features on Kool London however we are aware that you may experience problems from time to time. Here are some frequently asked questions and you may be able to resolve an issue by reading below before you contact us.


Problems with the live stream

To listen to Kool London, simply click on the 'Listen Live' button at the top menu bar. Depending whether you are using a PC or Mac, select the most appropriate player most suitable for your computer or phone. TuneIn Radio also streams Kool London if the others fail. We stream live 24-7 but there may be occasions when we go offline temporarily so check the chat room or forum for updates.


Logging into the Kool London chat room

You can use any username of your choice as long as it is not offensive in any way. Do not enter a password, just click 'login' and enter. Anyone can use the chat room and you do not have to be registered with Kool London however, our registered users can also choose any username without a password to log in.


Logging into the Kool London forum

You must register with Kool London to be able to post or reply to a topic in the forum. To register, click the 'Login' button at the top menu bar and follow the instructions after clicking 'create an account'. Once you have created an account, check your email for the activation link. If you have forgotten your username or password, simply follow the instructions on how to retrieve them. If you are still having problems, email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we can change either your username or password and email the details to you. You must give us the email address you registered from.


Banned from the chat room or forum

Our chat room and forum is constantly monitored and any abusive comments of any nature may result in a ban. In most cases, the ban will last 48 hours but if we feel that you have shown no regard for us or your fellow users, we will permanently restrict your access.


Kool London Archives

If you have missed a show or you would like to listen to the show again, click here to download the set of your choice. Join Kool London Archives on Facebook for alternative access.