We hope that you are enjoying all the features on Kool London however we are aware that you may experience problems from time to time. Here are some frequently asked questions and you may be able to resolve an issue by reading below before you contact us.
Problems with the live stream
To listen to Kool London, simply click on the 'Listen Live' button at the top menu bar. Depending whether you are using a PC or Mac, select the most appropriate player most suitable for your computer or phone. TuneIn Radio also streams Kool London if the others fail. We stream live 24-7 but there may be occasions when we go offline temporarily so check the chat room or forum for updates.
Logging into the Kool London chat room
You can use any username of your choice as long as it is not offensive in any way. Do not enter a password, just click 'login' and enter. Anyone can use the chat room and you do not have to be registered with Kool London however, our registered users can also choose any username without a password to log in.
Logging into the Kool London forum
Banned from the chat room or forum
Our chat room and forum is constantly monitored and any abusive comments of any nature may result in a ban. In most cases, the ban will last 48 hours but if we feel that you have shown no regard for us or your fellow users, we will permanently restrict your access.
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